Terms of Service

Welcome to Sara’s Lounge.

These Terms of Service explain the rules and conditions for using our website and purchasing our products. By visiting our website or placing an order, you agree to these terms.

About Sara’s Lounge

Sara’s Lounge is a kids' clothing brand based in Pakistan. We offer comfortable and stylish clothing for children, including T-shirts, pants, trousers, shalwar qameez, tops, jeans, frocks, sweatshirts, track suits, and other kids' wear.

Our products are designed for everyday wear, comfort, and style.

Use of Our Website

You may use our website for personal shopping and browsing purposes.

You must not use our website for any illegal, fraudulent, harmful, or unauthorized activity. You must also not attempt to damage, hack, disrupt, or misuse our website or its content.

Product Information

We make every effort to provide accurate information about our products, including photos, colors, sizes, prices, descriptions, and availability.

However, colors may appear slightly different depending on your device, screen settings, photography, lighting, or the actual fabric.

Product availability may change at any time. Sara’s Lounge reserves the right to update, change, discontinue, or remove any product without prior notice.

Product Sizes

Please check the size information provided on the product page before placing your order.

Slight differences in measurements may occur due to manufacturing and measurement methods.

If you are unsure about the correct size, please contact our customer support team before placing your order.

Pricing

All prices on our website are listed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

If a pricing or product information error occurs, Sara’s Lounge reserves the right to correct the information or cancel the affected order.

Orders

When you place an order through our website, you are requesting to purchase the selected products.

Sara’s Lounge reserves the right to accept, verify, modify, or cancel an order when necessary.

We may contact you through phone or WhatsApp to confirm your order before dispatch.

Please make sure that your name, phone number, shipping address, and other order information are correct when placing your order.

Payment

Sara’s Lounge may offer different payment options, including:

Cash on Delivery (COD)
Online payment
Bank transfer/deposit
Other payment methods available at checkout

Customers are responsible for completing payment according to the payment method selected during checkout.

For bank transfers or deposits, an order may be processed after payment has been received and verified.

Shipping & Delivery

We deliver orders across Pakistan.

Free shipping is available on orders above PKR 2,500.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, high order volumes, or other circumstances beyond our control.

Once an order has been handed over to the courier, delivery is subject to the courier company's delivery process.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled according to our Return & Exchange Policy.

Sara’s Lounge may also cancel an order if:

The product is unavailable
Customer information is incomplete or incorrect
Payment is not received where required
The order appears fraudulent or suspicious
We are unable to verify the order

Returns & Exchanges

Our Return & Exchange Policy explains the conditions under which products can be returned or exchanged.

Products may be required to be:

Unused and unworn
Unwashed
Undamaged
In their original condition
With original tags and packaging, where applicable

Some products may not be eligible for return or exchange.

Please read our Return & Exchange Policy before sending any product back to us.

Note: The exact return/exchange period and shipping charges should be stated according to your actual policy.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact Sara’s Lounge as soon as possible.

We may request photographs or other information to verify the issue and determine the appropriate solution.

Customer Reviews & Feedback

Customers may submit reviews, comments, feedback, or other content about our products and services.

By submitting content, you allow Sara’s Lounge to use and display that content on our website, social media, or other marketing channels.

We may remove content that is fraudulent, abusive, offensive, spam, unrelated, contains private information, or violates applicable laws.

We do not remove genuine customer feedback simply because it is negative.

Intellectual Property

All content on the Sara’s Lounge website, including:

Logos
Product photographs
Text
Graphics
Banners
Designs
Website layout
Brand materials

belongs to Sara’s Lounge or is used with appropriate permission.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without our written permission.

Website Changes

Sara’s Lounge may update, modify, suspend, or discontinue any part of the website, including products, prices, features, or content, at any time without prior notice.

Limitation of Liability

Sara’s Lounge is not responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, weather conditions, technical issues, public holidays, or other unexpected circumstances.

Nothing in these Terms of Service is intended to remove or limit any rights that customers have under applicable laws of Pakistan.

Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page. By continuing to use our website after changes are posted, you agree to the updated terms.

Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Contact Us

If you have any questions about these Terms of Service, please contact Sara’s Lounge:

Sara’s Lounge
Email: sarasloungepk@gmail.com
WhatsApp: 0300-8441357