Privacy Policy

Privacy Policy
Privacy Policy

Last Updated: 10 August 2028

At Sara’s Lounge, we respect your privacy and are committed to protecting the personal information you provide when shopping with us. This Privacy Policy explains how we collect, use, and protect your information when you visit or place an order through our website.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Delivery and billing address
  • Order and payment information
  • Information you provide when contacting our customer support

We may also automatically collect limited information about how you use our website, such as your device type, browser, and pages you visit.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Confirm orders through phone, SMS, WhatsApp, or email
  • Process payments and refunds
  • Provide customer support
  • Handle returns and exchanges
  • Improve our website, products, and shopping experience
  • Send promotional messages or offers when you have agreed to receive them
  • Prevent fraud and protect our website
3. Payment Information

Online payments are processed through secure third-party payment providers. Sara’s Lounge does not store your complete credit or debit card details on our website.

For Cash on Delivery or bank-transfer orders, we use the information necessary to process and fulfill your order.

4. Sharing Your Information

We may share necessary information with trusted third parties that help us operate our business, such as:

  • Courier and delivery companies
  • Payment service providers
  • Website and technology service providers
  • Customer communication services

We only share information where necessary to provide our services, process your order, or meet legal requirements.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep your shopping cart working, understand website traffic, and improve your shopping experience.

You can manage or disable cookies through your browser settings, although some website features may not work properly as a result.

6. Marketing Communications

If you subscribe to our updates or agree to receive promotional messages, we may contact you about new collections, special offers, and other Sara’s Lounge updates.

You can unsubscribe from promotional communications at any time.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system can be guaranteed to be completely secure.

8. Your Privacy Rights

You may contact us to ask about the personal information we hold about you or request correction of inaccurate information.

You may also request that we stop sending you promotional communications.

9. Children's Privacy

Sara’s Lounge sells children's clothing, but our website is intended for parents, guardians, and other adults making purchases. We do not knowingly collect personal information directly from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Sara’s Lounge
Email: sarasloungepk@gmail.com
WhatsApp: 0300-8441357

Governing Law: This Privacy Policy is governed by the applicable laws of Pakistan.